Outsourcing Production Support
Let's be honest, employees in all fields have moments of free time that occur when on the clock.
Outsourcing your IT needs can alleviate that, after all you only pay when they are working.
Certainly not 40 hours a week, every week for a full month.
This is why outsourcing server support or technical support, or network/desktop support can save businesses money.
The bottom line is that production is different.
A full production website, a complex architecture with disparate systems, databases, operating systems, inter-connections of all sorts - these were built by your people and are now being run by your people, certainly you can't outsource that tangled mess.
Production support technicians have been let go, not only so that their environment can be run more efficiently by outsourced personnel with a variety of in-depth knowledge, but because companies have gone under.
When the company completely fails the people that ran that environment are left to wander looking for a place to land that was just as complex, just as fulfilling.
The new outsource companies are employing your old techs.
Before you go under consider letting go of the 7 or 14 or 21 thousand dollar expense, outsource it, pay as you go instead.
Pay for what you use, don't pay the OASI fees, don't match, don't spend so that your environment is covered by a few sets of eyes that have always watched your servers.
They will find work at an MSP, you will have your environment watched by a wider knowledgeable staff, and your old techs might just be among them.
Your environment will be better kept and cheaper to run, a win-win for everyone.
Production support is a hard call to outsource, until you've meet some of the folks that are used to watching multiple complex production heterogeneous environments.
Working with teams and across-teams, communicating with the folks with more in-depth knowledge of a particular area.
Keeping your backups complete, ensuring they restore, and watching the full life cycle of your business so as to capture all critical data.
In your business this was done in its natural way before, by the IT folks that practically live there.
They are intimately familiar with what you have and what your needs are.
They can tell you what is coming before it happens.
These people are being let go by the thousands because of companies that no longer exist, and they are very capable of comprehending your complex environment.
There is a huge difference between having your home PC or laptop looked at.
A High-End technician might say "buy a new one", when a low-end desktop support tech might actually be able to resolve the problem.
Who was right? When the low-end tech fixes the problem, but sends you a bill for about the same cost as a new PC, it makes you wonder who was right.
The High-End tech assumes you have no critical data on your system, and likely inspected it for that prior to the suggestion.
There is no comparison between the desktop level technician and the high-end production support architect.
Can a dry-wall guy put in the screws quicker than the architect, yes, who do you want to build your home add-on? Now who do you want to build your power plant? It's long been thought that outsourcing your Production environment was crossing the line; large corporations across the nation have had bean counters that have done the math for ages and concluded that when it's more than a staff of 3 it should be in-house.
That was before the outsource resources that were available were so highly skilled.
It's a new day, it's a new world, and the high-end resources available today are not in the fortune 500 companies, either those companies have failed, or they have let them go, they are all working for your local technical support managed service outsourcing company.
Outsourcing your IT needs can alleviate that, after all you only pay when they are working.
Certainly not 40 hours a week, every week for a full month.
This is why outsourcing server support or technical support, or network/desktop support can save businesses money.
The bottom line is that production is different.
A full production website, a complex architecture with disparate systems, databases, operating systems, inter-connections of all sorts - these were built by your people and are now being run by your people, certainly you can't outsource that tangled mess.
Production support technicians have been let go, not only so that their environment can be run more efficiently by outsourced personnel with a variety of in-depth knowledge, but because companies have gone under.
When the company completely fails the people that ran that environment are left to wander looking for a place to land that was just as complex, just as fulfilling.
The new outsource companies are employing your old techs.
Before you go under consider letting go of the 7 or 14 or 21 thousand dollar expense, outsource it, pay as you go instead.
Pay for what you use, don't pay the OASI fees, don't match, don't spend so that your environment is covered by a few sets of eyes that have always watched your servers.
They will find work at an MSP, you will have your environment watched by a wider knowledgeable staff, and your old techs might just be among them.
Your environment will be better kept and cheaper to run, a win-win for everyone.
Production support is a hard call to outsource, until you've meet some of the folks that are used to watching multiple complex production heterogeneous environments.
Working with teams and across-teams, communicating with the folks with more in-depth knowledge of a particular area.
Keeping your backups complete, ensuring they restore, and watching the full life cycle of your business so as to capture all critical data.
In your business this was done in its natural way before, by the IT folks that practically live there.
They are intimately familiar with what you have and what your needs are.
They can tell you what is coming before it happens.
These people are being let go by the thousands because of companies that no longer exist, and they are very capable of comprehending your complex environment.
There is a huge difference between having your home PC or laptop looked at.
A High-End technician might say "buy a new one", when a low-end desktop support tech might actually be able to resolve the problem.
Who was right? When the low-end tech fixes the problem, but sends you a bill for about the same cost as a new PC, it makes you wonder who was right.
The High-End tech assumes you have no critical data on your system, and likely inspected it for that prior to the suggestion.
There is no comparison between the desktop level technician and the high-end production support architect.
Can a dry-wall guy put in the screws quicker than the architect, yes, who do you want to build your home add-on? Now who do you want to build your power plant? It's long been thought that outsourcing your Production environment was crossing the line; large corporations across the nation have had bean counters that have done the math for ages and concluded that when it's more than a staff of 3 it should be in-house.
That was before the outsource resources that were available were so highly skilled.
It's a new day, it's a new world, and the high-end resources available today are not in the fortune 500 companies, either those companies have failed, or they have let them go, they are all working for your local technical support managed service outsourcing company.
