How to Deal With Criticism Like a Champion
Ways To Deal With Criticism In Online Marketing The idea that a business can be universally admired and loved is false.
This is true both traditional and on the web.
Even if you feel your company is amazing, you are going to have to confront some criticism.
It is actually what you do when you find out about that criticism that counts.
This is especially important to do when you do your business on the web -- where people don't have a lot of chances to interact with you personally to counteract the negative opinions they read.
These are the things you need to do.
Reply to any kind of criticism you see without delay.
This is extremely vital.
You don't want to merely let a negative review sit somewhere without answering it.
If the criticism was left in a public discussion board, leave a reply on the same thread thanking the person for his or her criticism.
Tell him or her that you are investigating it and ask them for permission to talk about their concerns privately.
It will prove to others that your priority is the creation of the best possible product...
and that you do not respond poorly when a person criticizes you.
This helps encourage respect from others.
Actually verify if the feedback is about something that must be resolved.
The differences between a troll and a real review are evident.
"You suck" does not justify your reply.
"I ran into a 404 page" or "The formatting is messed up" are things that you are going to need to correct.
Check everything out and if the change is something you need (or would like) to make, make it.
This would prove that you genuinely do pay attention and will take action only when it's justified.
Each answer you give must be individualized.
If you do choose to make a change or a fix, tell the one who posted the feedback that you're making the changes they asked you to make.
It is also good to publish something like this openly.
This demonstrates that you do not merely get angry when someone criticizes you.
It demonstrates that you make an effort to give people what they really want.
This is good, even when you decide against making changes people have requested.
State that you looked into it but chose to leave things as they are.
Be sure you clarify why this is.
Try to remember that, beyond anything else, the way in which you respond to opinions is all about managing your reputation.
If you simply criticize somebody for criticizing you, you appear dumb.
If you dismiss the criticism people have given to you and insist that everything is good, you are going to appear as if you do not understand your business or product well.
Keep your vanity in check.
People, more often than not, are not attacking you personally.
They didn't have a fulfilling experience with your product.
You must make your product better so they won't have the same experience later.
The manner in which you deal with feedback tells people a lot about both you and the business you are running.
Make an effort to be as positive as you're able to about it!
This is true both traditional and on the web.
Even if you feel your company is amazing, you are going to have to confront some criticism.
It is actually what you do when you find out about that criticism that counts.
This is especially important to do when you do your business on the web -- where people don't have a lot of chances to interact with you personally to counteract the negative opinions they read.
These are the things you need to do.
Reply to any kind of criticism you see without delay.
This is extremely vital.
You don't want to merely let a negative review sit somewhere without answering it.
If the criticism was left in a public discussion board, leave a reply on the same thread thanking the person for his or her criticism.
Tell him or her that you are investigating it and ask them for permission to talk about their concerns privately.
It will prove to others that your priority is the creation of the best possible product...
and that you do not respond poorly when a person criticizes you.
This helps encourage respect from others.
Actually verify if the feedback is about something that must be resolved.
The differences between a troll and a real review are evident.
"You suck" does not justify your reply.
"I ran into a 404 page" or "The formatting is messed up" are things that you are going to need to correct.
Check everything out and if the change is something you need (or would like) to make, make it.
This would prove that you genuinely do pay attention and will take action only when it's justified.
Each answer you give must be individualized.
If you do choose to make a change or a fix, tell the one who posted the feedback that you're making the changes they asked you to make.
It is also good to publish something like this openly.
This demonstrates that you do not merely get angry when someone criticizes you.
It demonstrates that you make an effort to give people what they really want.
This is good, even when you decide against making changes people have requested.
State that you looked into it but chose to leave things as they are.
Be sure you clarify why this is.
Try to remember that, beyond anything else, the way in which you respond to opinions is all about managing your reputation.
If you simply criticize somebody for criticizing you, you appear dumb.
If you dismiss the criticism people have given to you and insist that everything is good, you are going to appear as if you do not understand your business or product well.
Keep your vanity in check.
People, more often than not, are not attacking you personally.
They didn't have a fulfilling experience with your product.
You must make your product better so they won't have the same experience later.
The manner in which you deal with feedback tells people a lot about both you and the business you are running.
Make an effort to be as positive as you're able to about it!
