Common Issues

• The Xbox 360 can experience several issues during standard use of the console. Each of the issues should be taken seriously, ignoring them can lead to the console needing to be replaced. Your Xbox 360 may experience the following:
  
  Overheating: This is caused by poor ventilation or hardware malfunctions that prevent the system from expelling heat.
  
  Disc Read Error: Can be caused by a scratched or dirty disc. If the problem occurs with multiple games or persists after cleaning a disc, you may have an internal issue with your disc drive.
  
  Hard Drive: Uses to house data for the system, this device is similar to hard drives found in computers. It is susceptible to crashing, which will require a replacement.
  
  Disconnections: The Xbox 360 connects to the Internet using a service called Xbox Live. Slow connections, incompatible networking equipment, as well as issues with the service can cause players to be disconnected during online gaming or downloading content.
  
  

Reading the Red Lights

• The Xbox 360 features the use of the four lights that surround the power button on the console to display error messages. When any of these lights begin to flash red, it is a sign that there is a problem with the console. Use the chart below to determine what the flashing lights mean:
  
  Four red lights signifies that the AV cable cannot be detected. This error can be solved by re-attaching the power cord or gently wiping the metal portion to make sure there is no debris present when plugging it into the console or a electrical socket
  
  Three red lights signifies a general hardware failure. This is one of the most common problems that can occur with an Xbox 360, unfortunately it is also the most serious. Attempt to shut down the console and disconnect all cables, cords, controllers, and hard drives. Reconnect and power the system back on. If the three red lights continue to be displayed, you will have to contact Xbox support for a replacement console.
  
  Two red lights signifies overheating of the console. If this occurs, power down the console and wait several hours. Only turn the console back on when it feels cool to the touch. Also, prevent overheating by moving the console into a well ventilated and open space where it is away from other electrical devices that can give off heat.
  
  One red light signifies that there is a hardware failure. When this occurs, the screen will also display an error code that can be read to determine what actions to take next.
  
  

Error Codes

• When you receive an error code that accompanies the flashing of one red light, it can be difficult to decipher what the code represents. Your television screen will display a message stating that the Xbox 360 has experienced a system error and that you should contact Xbox support. At the bottom of the screen will be the letter "E" followed by a two digit number ranging from 01 to 80. Check to see what each code stands for, and write the code down to give to a customer service representative when reporting a problem to Xbox support.