How to File a BBB Complaint in California
- 1). Navigate to the Better Business Bureaus' online complaint form (see Resource). Click the radio button to indicate the country where you did business, the type of service you want to file a complaint about and your affiliation with the military. Click the "Next" button to proceed.
- 2). Type your zip code in the text box next to "Zip/Postal Code." Click the "Next" button to continue to the next page. Entering in your zip code will send your complaint to a local California office.
- 3). Use the Better Business Bureaus' search form to locate the name and location of the company. You can search by phone number, company name, location or website address. Click the "Next" button to proceed.
- 4). Click the radio button next to the correct business. For businesses with several locations, double-check the address for accuracy. Click the "Next" button to file your complaint.
- 5). Type your personal and contact information on the following page. You must provide the Better Business Bureau with a valid email address to process your claim. Click the "Next" button to proceed.
- 6). Type an explanation of your complaint in the text box on the "Problem" screen. Use as much detail as possible, including the date the problem took place and any steps you have taken to resolve the issue. Click the "Next" button to save your form.
- 7). Complete as much information as you can about the background behind your complaint on the next screen. Use the text boxes to provide information about the specific business location, date of incident and information about any salesperson you dealt with. Click "Next" to continue.
- 8). Type a description of the resolution you would like to receive through the Better Business Bureau on the next screen. Press the "Next" button to save your form.
- 9). Review your finalized claim for accuracy. Press the "Submit" button to send your claim to a local office.
