How to Become a Computer Technical Support Specialist
- 1). Research the many pathways toward becoming a computer tech-support specialist. According to the Bureau of Labor Statistics, training requirements can differ for each position. Many employers look for job applicants who have some college. Some employers will hire those with relevant technical experience and certification.
To get a better idea of how employment requirements vary, check the career section on the websites for popular employers, such as the ones listed on the PayScale website. Popular employers for computer technical support specialists include Lockheed Martin Corporation, International Business Machines (IBM) Corp., Computer Sciences Corporation (CSC) and the Hewlett-Packard Company. - 2). Enroll in college courses or complete a program. The website College Board describes a computer support specialist program that generally leads to either a certificate or associate degree. Some typical courses include hardware fundamentals, help-desk concepts, interpersonal communication, introduction to computers, networks, operating systems and software applications. Programs usually include internships in which students gain practical hands-on experience in an actual technical environment.
- 3). Apply for a computer technical support specialist job online or at a physical office location. According to the Bureau of Labor Statistics, most entry-level employees receive on-the-job training, which can last from a week to a year, depending o education level and experience. The common length for training is approximately three months.
