Plan, Analyze and Track Service Operations to Improve Profitability
Businesses are facing several challenges these days for service operation such as inefficient management of after-sales, improper segregation of types, classification and arrangement of AMCs, inability to automate addition of new clauses, haphazard engineer-specific allocation of service issues and problems, inability to generate it reports with precision, and so on. They are thus looking for the right vendors who can provide Dynamics AX consulting to them to overcome such challenges.
The Service Management in Axapta ERP helps businesses overcome the above challenges and goes a long way to control after-sales, efficiently and classify annual maintenance of contracts with entry of details. It helps formulate your business to manage their activities proficiently, control costs and turn your existing cost center into a profit center.
Following activities illustrates the high level business processes for Service management and describes where there processes integrate with other modules in Dynamics AX, facilitating your Microsoft Dynamics AX Implementation:
€ Fulfill Service Agreements:
o Develop and establish agreements
o Monitor and implement agreements
o Update and evaluate agreements
€ Handle Customer Inquiries:
o Receive customer inquiries and prioritize
o Follow up on customer cases (Integrates with Sales and Marketing)
o Determine customer satisfaction level (Integrates with Human resources)
o Authorize returns (Integrates with Sales and Marketing)
€ Deliver Service:
o Plan and allocate orders
o Dispatch service order activities
o Prepare for service
o Deliver service
o Finalize and close order
Various companies are now providing Dynamics AX consulting particularly for Service management in Axapta ERP allows your service repto easily creates agreements customized to your client requirements, automatically create orders and help confirm timely compliance with commitments. The Role Centers present various activities and information in a modified view, and help sales rep gain profound insight into orders, contract details and repair information to facilitate proficient service planning and quickly respond to customer queries.
With service management in ERP, you can:
€ Meet evolving customer demands - Streamline the process of creating and maintaining agreements to manage ever-changing service requirements
€ Manage financials effectively - Streamline accounts payable and accounts receivable management; track exact costs for their orders; monitor and manage invoicing; and handle multiple revenue models
€ Gain insight into operational processes - Save time and help reduce errors with integrated processes that minimize data re-entry and help ensure the availability of accurate, real-time information
€ Maximize the quality of service - Optimize resource use with automated planning for service orders; run customer feedback reports; analyze profit and loss figures; and track operational productivity to understand performance and achieve profitably
It enables customer representatives and field technicians to maximize efficiencies, minimize costs and increase revenues, and help enhance profitability with service management capabilities in Microsoft Dynamics AX. You can make the most of Management from your ERP using the Service Management Add-on for Dynamics AX, making your Microsoft Dynamics AX (Axapta ERP) implementation more valuable. It definitely facilitates the after sales seamlessly with existing operations.
The Service Management in Axapta ERP helps businesses overcome the above challenges and goes a long way to control after-sales, efficiently and classify annual maintenance of contracts with entry of details. It helps formulate your business to manage their activities proficiently, control costs and turn your existing cost center into a profit center.
Following activities illustrates the high level business processes for Service management and describes where there processes integrate with other modules in Dynamics AX, facilitating your Microsoft Dynamics AX Implementation:
€ Fulfill Service Agreements:
o Develop and establish agreements
o Monitor and implement agreements
o Update and evaluate agreements
€ Handle Customer Inquiries:
o Receive customer inquiries and prioritize
o Follow up on customer cases (Integrates with Sales and Marketing)
o Determine customer satisfaction level (Integrates with Human resources)
o Authorize returns (Integrates with Sales and Marketing)
€ Deliver Service:
o Plan and allocate orders
o Dispatch service order activities
o Prepare for service
o Deliver service
o Finalize and close order
Various companies are now providing Dynamics AX consulting particularly for Service management in Axapta ERP allows your service repto easily creates agreements customized to your client requirements, automatically create orders and help confirm timely compliance with commitments. The Role Centers present various activities and information in a modified view, and help sales rep gain profound insight into orders, contract details and repair information to facilitate proficient service planning and quickly respond to customer queries.
With service management in ERP, you can:
€ Meet evolving customer demands - Streamline the process of creating and maintaining agreements to manage ever-changing service requirements
€ Manage financials effectively - Streamline accounts payable and accounts receivable management; track exact costs for their orders; monitor and manage invoicing; and handle multiple revenue models
€ Gain insight into operational processes - Save time and help reduce errors with integrated processes that minimize data re-entry and help ensure the availability of accurate, real-time information
€ Maximize the quality of service - Optimize resource use with automated planning for service orders; run customer feedback reports; analyze profit and loss figures; and track operational productivity to understand performance and achieve profitably
It enables customer representatives and field technicians to maximize efficiencies, minimize costs and increase revenues, and help enhance profitability with service management capabilities in Microsoft Dynamics AX. You can make the most of Management from your ERP using the Service Management Add-on for Dynamics AX, making your Microsoft Dynamics AX (Axapta ERP) implementation more valuable. It definitely facilitates the after sales seamlessly with existing operations.
