Top 6 Reasons Why Doctors Should Use An Answering Service
An answering service has the power to improve the overall health and happiness of your patients.
This is secondary to the fact that such a service builds the efficiency and efficacy of medical practices and thereby bolstering the economic welfare of clinics.
Hence, there is no doubt that more and more medical clinics have installed an answering service.
If you are one of those who are still skeptical about the benefits of such service, here are a few facts that you should be aware of.
1.
An Automated Response Service Allows You to Treat Patients without the Distracting Phone Calls A busy doctor will benefit from an answering service because it gives him time to attend to his patients without the constant interruption of a ringing phone.
This is because such a service can take incoming phone calls and then record each conversation for review later on.
If appointments were requested during the phone call, the office automation could close the schedule to avoid double bookings.
2.
The Service Provides Immediate Response during Emergencies During an emergency, the automated service could locate a physician for the patient to talk to at once.
This is more convenient because a person who is into a real health dilemma will be given immediate response without the need to call other telephone numbers just to track a doctor down.
3.
It is Affordable but Reliable Also, if you are operating a big clinic, you would love the fact that having an answering service in place is more affordable than employing one or two office persons who would answer telephone calls.
An after-hours service can also pick up calls during busy office hours to allow medical personnel the time to perform other tasks like billing and document filing.
4.
It Provides a More Personal Experience Having an answering service in place warrants a much more personal experience between patients and their health practitioner.
Bear in mind that a physician encounters intense competition when his or her clinic is located in a metropolitan area.
Therefore, having an efficient office automation system is one way of attracting new customers and keeping the old ones.
Statistics say that patients would rather talk to an interactive voice program than hear a busy dial tone or be greeted by a voice mail recording.
5.
It is Maintenance-Free Unlike a human employee, an automated service does not require monetary maintenance.
This means that you would pay the same price for the service even if you let it on 24/7.
You also won't need to spend on bonuses because the service will work just the same.
6.
It Provides Immediate Solution to Understaffing Lastly, the right answering service provides an immediate solution to the occasional dilemma of being understaffed.
This is because with the task of answering phone calls and taking appointments down, your staff will be getting just the right amount of work despite the peak and off seasons.
Any healthcare provider can benefit from an answering service.
If chosen well, your answering service could be the key to a boost in your clinic's economic activity in the long run.
This is secondary to the fact that such a service builds the efficiency and efficacy of medical practices and thereby bolstering the economic welfare of clinics.
Hence, there is no doubt that more and more medical clinics have installed an answering service.
If you are one of those who are still skeptical about the benefits of such service, here are a few facts that you should be aware of.
1.
An Automated Response Service Allows You to Treat Patients without the Distracting Phone Calls A busy doctor will benefit from an answering service because it gives him time to attend to his patients without the constant interruption of a ringing phone.
This is because such a service can take incoming phone calls and then record each conversation for review later on.
If appointments were requested during the phone call, the office automation could close the schedule to avoid double bookings.
2.
The Service Provides Immediate Response during Emergencies During an emergency, the automated service could locate a physician for the patient to talk to at once.
This is more convenient because a person who is into a real health dilemma will be given immediate response without the need to call other telephone numbers just to track a doctor down.
3.
It is Affordable but Reliable Also, if you are operating a big clinic, you would love the fact that having an answering service in place is more affordable than employing one or two office persons who would answer telephone calls.
An after-hours service can also pick up calls during busy office hours to allow medical personnel the time to perform other tasks like billing and document filing.
4.
It Provides a More Personal Experience Having an answering service in place warrants a much more personal experience between patients and their health practitioner.
Bear in mind that a physician encounters intense competition when his or her clinic is located in a metropolitan area.
Therefore, having an efficient office automation system is one way of attracting new customers and keeping the old ones.
Statistics say that patients would rather talk to an interactive voice program than hear a busy dial tone or be greeted by a voice mail recording.
5.
It is Maintenance-Free Unlike a human employee, an automated service does not require monetary maintenance.
This means that you would pay the same price for the service even if you let it on 24/7.
You also won't need to spend on bonuses because the service will work just the same.
6.
It Provides Immediate Solution to Understaffing Lastly, the right answering service provides an immediate solution to the occasional dilemma of being understaffed.
This is because with the task of answering phone calls and taking appointments down, your staff will be getting just the right amount of work despite the peak and off seasons.
Any healthcare provider can benefit from an answering service.
If chosen well, your answering service could be the key to a boost in your clinic's economic activity in the long run.
