How to Troubleshoot a Zune Critical Error
- 1). Download the Zune software reset tool from Microsoft.
- 2). Make sure the Zune software is closed, and then double-click on the reset tool you just downloaded to launch it. Click "next" to start the reset process. When it is finished, click "OK" and restart your computer.
- 3). Connect your Zune to the computer and then open the Zune software. All your files will begin restoring automatically from the Zune. Note: any files not synced with the Zune will not be restored during this process.
