Virus Takes Over Computer or Computer Becomes Unstable

• 1). Navigate to the "Start" menu, select "All Programs," then click "Gateway Recovery Management."
  
  
• 2). Select the "Restore" tab, then click "Restore system to factory default." Click "Yes" to confirm that you want to restore your computer to its factory settings, click "Start," then click "OK."
  
  
• 3). Click "OK" when a dialog box states that the restoration process is completed. Your computer will subsequently restart.
  
  

"Operating System Not Found" Error Message

• 1). Turn your Gateway desktop computer off, then check to make sure no USB devices are connected to your computer. Unplug any USB devices and restart your computer. If no USB devices are plugged into your computer, proceed to the next step.
  
  
• 2). Open the Gateway desktop computer tower. Check to make sure the cables are firmly connected to the hard drive. Close the computer tower and restart the computer. If you're still receiving the error message, the hard drive is likely corrupt and you'll need to proceed to the next step.
  
  
• 3). Restore your Gateway computer to its original factory settings using the recovery discs that were provided with your computer (see Resources). If no recovery discs were provided with your computer, you'll need to order recovery discs from Gateway (see Resources).
  
  

"Insufficient Disk Space" Error Message

• 1). Navigate to the "Start" menu, then select "All Programs."
  
  
• 2). Select "Accessories," "System Tools," then "Disk Cleanup." The Disk Cleanup dialog is displayed.
  
  
• 3). Select to clean up either "My files only" or "Files from all users on this computer," then click "OK" to start the disk cleanup process. Depending on the amount of files to clean up, the process could take as little as a few seconds or as long as a half hour or more.
  
  

Fatal Error When Burning eRecovery Discs

• 1). Click the "eRecovery Application" link (see Resources) if you receive a fatal flaw when attempting to burn a set of recovery discs for your Gateway laptop. The link enables you to download the latest version of the Gateway eRecovery program. Click "eRy4003008.zip" to initiate the download.
  
  
• 2). Select the folder where you want to save the file, then click "OK." Open the folder and click "eRy4003008.exe" to begin the installation process to install the latest Gateway eRecovery program. Install the program, then restart your computer.
  
  
• 3). Run the Gateway eRecovery program again to create your recovery CDs or DVDs.